The Dynamics of Communication: Using a Systems Thinking Framework

We all know how important effective communications is in any organization. However, do we know how it plays out in an organization?

Behind every communication practice, whether it be effective or ineffective, there are ramifications and consequences. In this session, we will be delving into the three levels of communication in any organization, exploring actual communication issues that had negative implications, and applying a powerful systems tool to your own communication challenges. Two take-aways from this session will be to identify the dynamics of communication and how to introduce interventions to improve communications at all three levels.

Please consider joining us for this unique and informative session in March. All of the proceeds from this event will be donated to Crossroads, RI.

About the speaker

Carol Ann Sharicz is the Graduate Program Director and an instructor in the Instructional Design Graduate Program in the College of Education and Human Development, University of Massachusetts Boston.  Carol’s work focuses on adult learning theory as applied to the design of instruction. An important consideration is the overall organizational context and interconnected system of performance issues.  To date, Carol has taught and/or conducted research in 15 countries, which include Australia, Belarus, Belgium, Brazil, Canada, China, England, Estonia, Germany, Hong Kong, India, Japan, Moldova, Russia and The Netherlands. Prior work experience includes being a professor at Suffolk University and a senior instructional designer at Motorola, Inc.